Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding contract between you ("you", "User") and BizBuy ("BizBuy", "Platform", "we", "us"). By creating an account, ticking the consent box at registration, or otherwise using the Platform, you confirm you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

To keep an accurate record of what was agreed, we log your acceptance of these Terms and each in-platform signature or offer acceptance — including the date, time, the version you agreed to, and your IP address — as evidence of the agreement (see §2.5 of the Privacy Policy).

2. What BizBuy is — and is not

BizBuy is a neutral online marketplace that connects buyers and sellers of operating businesses in the GCC, and hosts a public directory of independent agents and brokers. We do not act as a principal in any transaction, we are not a party to any deal made between Users, we do not represent any party, and we do not earn commission on the underlying M&A transaction.

Nothing on the Platform constitutes legal, financial, investment, tax, valuation, or M&A advice. Any opinions, rankings, scores, or AI-generated summaries are informational only. You must conduct your own due diligence and engage your own qualified professional advisors.

3. Eligibility

You may use the Platform only if all of the following are true:

• You are at least 18 years old and have legal capacity to enter into binding contracts.
• You are not located in, ordinarily resident in, or acting on behalf of any person located in a country subject to UAE, UN, EU, UK, or US sanctions.
• You are not listed on any UAE, UN, EU, UK, OFAC, or other applicable sanctions or terrorism list.
• Your use of the Platform does not violate the laws of your country of residence or any law applicable to you.

If you are acting on behalf of an entity, you warrant that you have authority to bind that entity to these Terms.

4. Account, KYC, and identity verification

Certain features (submitting an offer, requesting due-diligence documents, creating listings, signing engagements) require successful identity verification ("KYC"). KYC requires you to upload a government-issued ID (passport and/or Emirates ID) and confirm additional profile information. By submitting KYC documents, you:

• Represent that the documents are genuine, current, and belong to you.
• Consent to the automated extraction of identity fields by our third-party AI provider (Google LLC, via Google Cloud / Vertex AI Gemini API), as described in our Privacy Policy.
• Consent to the cross-border transfer of those documents and extracted fields to that provider for the purpose of KYC, under UAE PDPL Art. 22(2).

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at security@bizbuy.ae of any suspected unauthorised access.

We may suspend or close any account where the user fails KYC, provides false or misleading information, appears on a sanctions list, or fails any AML check, with or without notice and without liability.

5. Listings — seller responsibilities

If you publish a business listing, you warrant that the information in your listing is true, accurate, complete, and not misleading to the best of your knowledge at the time of publication, and that you have authority to offer the business for sale.

You acknowledge that the Platform may auto-verify uploaded documents (e.g. trade licence, P&L) using AI tooling, may request manual re-verification, may downgrade visibility of unverified listings, and may remove any listing that violates these Terms, applicable law, or our content rules — at our sole discretion and without liability to you.

You grant BizBuy a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, translate, and distribute your listing content on the Platform for the purpose of operating the marketplace. This licence ends when you delete the listing, except for archival copies retained for legal, AML, or back-up purposes.

6. Buyer responsibilities and due diligence

The Platform is not a substitute for due diligence. Any decision to contact a seller, make an offer, sign a non-binding offer, sign an exclusivity agreement, or complete an acquisition is yours alone. You must independently verify all material facts (legal status, financials, liabilities, employees, lease terms, etc.) and engage qualified counsel and a qualified accountant.

7. Prohibited conduct

You must not, and must not allow anyone to:

• Use the Platform for any illegal, fraudulent, or harmful purpose, including money laundering or terrorist financing.
• Impersonate any person, misrepresent your affiliation, or upload identity documents that are not your own.
• Post false, defamatory, infringing, obscene, hateful, or threatening content.
• Scrape, crawl, harvest, or otherwise extract data from the Platform without our prior written consent.
• Reverse-engineer, decompile, or attempt to extract source code from the Platform.
• Interfere with, overload, probe, or disrupt the Platform's infrastructure.
• Use the Platform to circumvent any agent's engagement or to solicit business in violation of an active exclusivity agreement.
• Use any automated means (bots, scripts) to interact with the Platform without our prior written consent.

We may investigate any suspected violation, cooperate with authorities, and suspend or close any account in our sole discretion. We may also retain records of suspected violations for AML and fraud-prevention purposes.

8. Fees, payments, and refunds

Listing the basics of a business is free. Paid features (featured listings, KYC tokens, premium agent profiles, etc.) are charged at the price displayed at the time of purchase, in the currency shown. Unless required by applicable law, all paid services are non-refundable once activated. Where law requires a right of withdrawal, we will honour the minimum statutory period.

We may change prices at any time. Changes take effect for new purchases and do not affect already-activated subscriptions until renewal.

9. Intellectual property

The Platform's software, design, brand, logos, and content (other than User content) are owned by BizBuy or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose. No other rights are granted.

10. AI-generated content

The Platform uses AI to extract fields from KYC documents and from uploaded business documents, and to generate listing summaries, rankings, and recommendations. AI outputs may be incorrect, incomplete, or misleading. You must not rely on any AI output as the sole basis for any commercial decision. We make no warranty as to the accuracy of any AI-generated output and disclaim all liability arising from such reliance.

11. Third-party services and agents

The Platform integrates with third-party services (payments, email, analytics, AI providers) and hosts profiles of independent agents and brokers. We do not control those third parties and are not responsible for their acts, omissions, content, services, or terms. Any engagement you enter with an agent is a contract between you and that agent; BizBuy is not a party to it.

12. Termination

You may close your account at any time from the dashboard or by emailing support@bizbuy.ae. We may suspend or terminate your account, with or without notice, where you breach these Terms, fail KYC or AML checks, expose us to legal risk, or where we cease to offer the Platform. Sections that by their nature should survive termination (including disclaimers, limitation of liability, indemnification, intellectual property, and dispute resolution) survive termination of these Terms.

13. Disclaimers

The Platform is provided "as is" and "as available", without any warranty of any kind, whether express, implied, statutory, or otherwise, to the maximum extent permitted by applicable law. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that any listing, agent profile, valuation, ranking, or AI-generated output is accurate, current, or complete. We do not guarantee any deal outcome, any buyer or seller response, or any specific commercial result.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall BizBuy, its officers, employees, agents, or affiliates be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, business interruption, loss of goodwill, or the cost of substitute services, even if advised of the possibility of such damages.

BizBuy's aggregate liability arising out of or related to these Terms or your use of the Platform shall not exceed the greater of (a) the total amount of fees you paid to BizBuy in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United Arab Emirates Dirhams (AED 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for death, personal injury caused by negligence, or fraud).

15. Indemnification

You agree to indemnify, defend, and hold harmless BizBuy and its officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your content, listings, or messages; (c) your breach of these Terms; (d) your violation of any applicable law; or (e) your violation of any third-party right.

16. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, internet or telecommunications failure, power outage, or third-party service provider failure.

17. Governing law and dispute resolution

17.1 Governing law

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-laws principles. Where BizBuy is registered in the Dubai International Financial Centre (DIFC), the laws of the DIFC shall apply instead.

17.2 Dispute resolution

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be the subject of good-faith negotiation between the parties. If the dispute is not resolved within thirty (30) days, it shall be referred to and finally resolved by:

• the DIFC Courts (where BizBuy is registered in DIFC), which shall have exclusive jurisdiction; or
• arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules in effect at the time of filing, with a sole arbitrator, seated in Dubai, conducted in English.

You agree that any claim shall be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

18. Changes to these Terms

We may modify these Terms at any time. Material changes will be notified to you by email or in-app notice at least fourteen (14) days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not accept, you must stop using the Platform.

19. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy form the entire agreement between you and BizBuy.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, sale, or restructuring.
• Language. If a translated version of these Terms conflicts with the English version, the English version prevails, except where applicable law requires otherwise.
• Notices. Notices to you may be sent to the email on your account. Notices to us must be sent to legal@bizbuy.ae.